If you have a maintenance issue that requires attention, please notify us immediately.
Whether submitting your request online or via the phone please include the following information:
*Your name and complete address
*Specific details of the problem
*Your call back number
*Any special requests such as ‘call first’ or ‘do not enter’
Note: Work orders called in that do not specify ‘call first’ or “do not enter” will be considered as having “permission to enter” to correct the problem should you not be home when they arrive to complete the work order.
Maintenance Tips and Advice:
Toilets : There are many products on the market right now the claim to be ‘safe to flush’. This is not always true. The following items have been found to be harmful to the plumbing and will cause the toilet to plug up. Do not flush the following:
*Toilet cleaning wand heads.
*Flushable kitty litter
If it is determined that any of these items have been the cause of a toilet overflow the resident will be assessed a fee.
NOTE: If you notice that your toilet is backing up do not just flush it again. It will overflow; you must use a plunger to clear the blockage, when the water level starts to go down after several plunges test flush. If it still seems to be plugged call maintenance.
Locking doors: Be advised that it is our policy to lock doors. Unfortunately we cannot accommodate requests to leave your door unlocked.
Light bulbs: The majority of our light fixtures are rated for 60 watts. Using a higher wattage bulb may result in the bulbs simply burning out continually and may potentially damage the fixture. If you replace a bulb please ensure that you are using the appropriate wattage for the fixture. If you are unsure please call the office and we will help you in the determination.
Patio/Lawn Furniture: At no time is there to be indoor furniture in the yard or on a porch, patio, or deck. This is unsightly and a potential fire hazard. If we find such furniture in the yard or on the porch, patio or deck, we will dispose of the furniture and will charge you the resident(s) all costs associates with doing so. The only outdoor furniture we allow would be just that, outdoor furniture appropriate for placing in an outdoor setting.
Emergency Entry: In cases of emergency situations, we reserve the right to enter any home. Emergencies are any issues related to flooding, fire, possible gas leak or any item that may cause damage to your personal property, your dwelling unit, or cause a safety issue.
On Call Emergencies: Please use common sense when determining a real emergency vs. something that can wait until regular business hours. Below is a list of what would be considered an emergency:
*Leaks that cannot be contained by a bucket
*Toilet/Sewer back up
*No electricity (unless caused by power outage)
*No water or no hot water
*Clogged sink (standing water is present)
*Sewer backups or frozen pipes
*Lock outs- Note there is a charge for lock outs, the only exception would be a faulty lock
Additionally, any item that may cause damage to your personal property, your dwelling unit, or cause a safety issue.
No heat- In order to be considered a no heat it needs to be below 68 degrees 4’ off the floor from the center of the room per City of Ann Arbor code. Anything above this called in as an emergency would be charged back.
Reasonable Time: Customer service is our priority. However, because of the volume of work orders and the varying degrees of issues we ask that you give us 48-72 hours to complete all routine work orders. We ask that you kindly be patient and not call repeatedly into the office. The team cares and will do it’s best to ensure things are done within a reasonable time. Thank you.
Items and services we do not provide:
Light bulbs – Unless it is a fluorescent bulb for the ceiling fixtures
Garbage disposals: Large quantities of food should be disposed of in a trash can not the disposal. Disposals are designed to handle only small amounts of refuse.
Note: If you turn on your disposal and find it is not working at all try pressing the reset button usually located on the bottom of the unit. If you suspect something is jammed in your disposal we ask that you NOT put you hand inside the disposal! Call maintenance.
*Note: we are not responsible for any lost garments if they are left in any common laundry area.
If the dryer is not working properly try cleaning the lint trap. The lint trap should be cleared of lint after each use. Additionally, if a washer or dryer is not working in a unit with multiple machines please be specific as to which machine is having the issue. Also, as a courtesy to your neighbors place a note on the machine advising it is not working and that maintenance has been called.